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Job Title:   Receptionist

Summary: Receives callers at establishment, determines nature of business, and directs caller to destination by performing the following duties.

Duties: Obtains caller's name and arranges for appointment with person called upon. Directs caller to destination and records name, time of call, nature of business, and person called upon. Operates PBX telephone console to receive incoming messages. Types memos, correspondence, reports, and other documents. Issues visitor's pass when required. Makes future appointments and answers inquiries. Collects and distributes mail and messages. Ensures effective control of marketing results and that corrective action takes place to be certain that the achievement of marketing objectives are within designated budgets. Performs a variety of clerical duties.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies: Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Responds well to questions. Written Communication - Writes clearly and informatively; Able to read and interpret written information.

Respond To: John Smith, Director of Operations, OLEC CORP., (707) 555-1212

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